How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR — which relies...
Causes of High Network Latency and How to Fix it Quickly
Network latency refers to the delay that occurs when data travels across a network from one point to another. It’s the time it...
Is It Really as Secure as Claimed?
IPVanish VPN fast facts
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Understanding How the Internet Works (Easy)
Network packets are small units of data that are sent from one network device to another.
When you send information online — like an...
How to Use the Apache Web Server to Install and Configure a Website
Every so often, taking a step back and going through the basics is good. It not only helps to ground me as a...
Should You Make the Switch?
Arc Browser: Fast factsKey features: User-centered, highly customizable design, rich in features, integrates apps with web browsing to create an all-in-one multitasking experience.Pricing:...
US to Launch Cyber Trust Mark to Label Secure Smart Devices
The U.S. government is set to introduce a seal of approval to help consumers identify secure internet-connected devices, the White House announced in...
How to Pick the Right Omnichannel Contact Center
Imagine giving your team the ability to see all the information your company has on any lead or customer while also making it...
How to Know if a Natural Language IVR Is Worth the Cost
Customer service expectations have changed dramatically over the past several years, with more and more people expecting to get help faster than ever...
What is Operational CRM: Key Features and Benefits
Operational customer relationship management tools offer advanced custom workflows, visual pipelines, and day-to-day operation management tools to provide the best client experience with...
