How to Pick the Right Omnichannel Contact Center
Imagine giving your team the ability to see all the information your company has on any lead or customer while also making it...
How to Know if a Natural Language IVR Is Worth the Cost
Customer service expectations have changed dramatically over the past several years, with more and more people expecting to get help faster than ever...
What is Operational CRM: Key Features and Benefits
Operational customer relationship management tools offer advanced custom workflows, visual pipelines, and day-to-day operation management tools to provide the best client experience with...
Is a Multi Level Auto Attendant Worth Upgrading For?
If you’ve ever called a company and been greeted by a friendly automated voice offering you a menu of options, you’ve encountered an...
When to Use a Mesh VPN and Four Signs You Shouldn’t
A mesh Virtual Private Network (VPN) is a secure, flexible way for remote teams to communicate over the internet.
Unlike traditional client-server VPNs that...
Dell Phases Out XPS Branding for New Pro and Pro Max Tiers
Dell has announced a lineup of new AI PCs, combining cutting-edge generative AI performance with a sleek, streamlined naming convention. Drawing inspiration from...
NVIDIA Unveils GeForce RTX 50-Series Chips, AI Research Supercomputers, and More
NVIDIA made a host of new announcements through a keynote speech from its CEO delivered at CES 2025 in Las Vegas on Monday.
The...
7 Signs a Multi Level IVR Is a Must-Have for Your Callers
Interactive Voice Response (IVR) allows callers to interact with a phone system through pre-recorded voice prompts and touch-tone selections. It’s commonly used in...
AMD Introduces Radeon RX 9070 Series GPUs
AMD has unveiled its highly anticipated next-generation GPUs, including the Radeon RX 9070 line for gaming and content creation, on Jan. 6 ahead...
Privacy-First VPN with Strong Security But…
IVPN’s fast factsOur rating: 3.4 out of 5Starting price: $6 per user per monthKey features:KillswitchAnti-tracking and ad blockingMobile app for Android and iOSMultihop...
